WHICH COUNTRIES DO YOU SHIP TO?
DELIVERY TIME AND CHARGE?
WHAT PAYMENT METHODS ARE THERE?
You can pay on our website using VISA, MASTERCARD, and PayPal. We also take security very seriously, so your details will be safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud. We use a secure online ordering systems.
We utilise a payment solution provider that use industry-standard Secure Sockets Layer (SSL) technology which encrypts sensitive information like your credit card details and so the payment data cannot be intercepted. Information passed between your computer and our payment solution provider cannot be read in the event someone else intercepts it.
I HAVE AN ORDER THAT SHOWS AS VOID/CANCELLED/ABORTED PAYMENT?
This means that the payment was either aborted before completion or the order has not been accepted by our payment gateway. Sadly it is not possible to pay for an order once it has been aborted/cancelled or is void.
To try and place the order again, log into your account and the items will be in your basket to try again. (Subject to stock)
CAN I CHANGE MY DELIVERY ADDRESS?
If your order has not been despatched, you can contact our customer service team to request that it is changed. We may not always be able to do this depending on current volume of orders.
Once your order has been despatched there is sadly no way to update the address.
WHICH ITEMS CAN I RETURN?
Full Priced Items
You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
All items returned must be unworn and unwashed and still have their original tags.
If you have a faulty item, please get in touch with our customer service team via our contact us page.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.
We will refund any postage costs paid on your original order if the complete order is returned.
We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
WHERE TO RETURN AN ITEM?
When you post your items back to us, please fill in and enclose the form attached to your delivery note. Detailing the item(s) being returned, quantity, reason for return and if you would prefer a refund or exchange. The items will need posting to the address below.
For returning items from the UKFreepost RSUY-AHTK-HBRC
Polarn O. Pyret
Boughton Industrial Estate
For Returning items from IrelandPolarn O. Pyret
PO BOX 6151
If you prefer to return items back to a store, (excluding all department store concessions) you have 28 days for full priced items and 14 days for sale items. Our stores will be happy to help you with a refund or organise an exchange. You can find a full list of our stores on our website Store Locator
Please note that our stores are not able to process any refunds if you have paid using PayPal, these orders must be returned to our online team.
Please also note that orders placed using our Ireland website may be returned to our Arnotts concession for an exchange only, they are unable to refund any items.
If returning to a store YOU MUST TAKE WITH YOU YOUR DELIVERY NOTE and original payment card.
I DON'T HAVE A RETURNS LABEL, HOW CAN I RETURN MY ITEM(S)?
No need to worry, simply add a note to your parcel explaining your name, order number, contact details and the reason for returning the item, including if you would like a refund or exchange. Then just hand write the Freepost returns address on to it.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
On receipt of your item(s) our returns team will book everything in. If a refund has been requested our customer service department will process this ASAP, you should receive an email notifying you of your refund. If an exchange has been requested our team will generate a new order for the requested item(s), you will then be sent a confirmation email and again once the order has been despatched.
HOW CAN I STOP POLARN O. PYRET EMAILS GOING INTO MY JUNK FOLDER?
Please take a look among our FAQs, maybe you can find the answer to your question there. Otherwise you are welcome to get in touch with our Customer service team.
Polarn O. Pyret Shops
Contact our stores to get help with questions regarding products and service. Phone numbers can be found under Find a store