RETURNING AN ITEM
HOW TO RETURN AN ITEM ONLINE?
You can easily return an item to us, using our handy Freepost Returns Address! When you post your items back to us, please fill in and enclose the form attached to your delivery note. Detailing the item(s) being returned, quantity, reason for return and if you would prefer a refund or exchange. The items will need posting to the address below.
Polarn O. Pyret
Boughton Industrial Estate
Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Postal Office when you return it.
WHICH ITEMS CAN I RETURN?
Full Priced Items
You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.
All items returned must be unworn and unwashed and still have their original tags.
If you have a faulty item, please get in touch with our customer service team via our contact us page.
HOW MUCH WILL I BE REFUNDED?
You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.
We will refund any postage costs paid on your original order if the complete order is returned.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
CAN I RETURN AN ITEM TO ONE OF YOUR STORES?
Yes you can return items bought online to our full stores only (Westfield White City, Stratford, Windsor, Cambridge and Tunbridge Wells). You have 28 days for full priced items and 14 days for sale items. Our stores will be happy to help you with a refund or organise an exchange.
Please note that you CANNOT return any items for a refund or exchange in House of Fraser, Fenwick or John Lewis Concessions. You can find a full list of our stores on our website Store Locator.
Please note that our stores are not able to process any refunds if you have paid using PayPal, these orders must be returned to our online team.
If returning to a store YOU MUST TAKE WITH YOU YOUR DELIVERY NOTE and original payment card.