Shopping

DO I NEED AN ACCOUNT TO SHOP WITH YOU

Simple answer - no.

But setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking.

When you order with us, the site automatically sets up an account. After finishing your purchase, the order receipt is sent to you with a login in to follow your order. It is free for you to use. You can choose to be a 'not logged in' customer. You can sign up right now, or you can start shopping straight away and set up your account when you check out. Just follow the steps on the screen and remember to have your payment details to hand.

MORE INFORMATION ABOUT A PRODUCT

The product page for every item includes size, colours, a detailed description, fabric, care instructions and images. Please contact us here if you need more information about any product.

CAN I BUY THESE ITEMS IN A STORE?

On each product page look for the Store Availability section underneath the description and follow the links to find out which stores have the item in the size you need.

You can find a list of Polarn O. Pyret stores and their phone numbers on the Find Our Storespage. Some of the products on this site may not be available in every store. Please call the store to find out whether your desired item is available before you go there as the inventory can change from minute to minute.

WHICH COUNTRIES DO YOU SELL TO

We deliver Polarn O. Pyret to addresses in the UK and Republic of Ireland only, and you will need to make your purchase using polarnopyret.co.uk or polarnopyret.ie respectively. 

DISCOUNT VOUCHER CODE

Make sure you type your code into the appropriate box when you check out, and apply it against your order. Please note only one discount voucher offer can be used per order. Please always check further terms and conditions supplied with the code. Vouchers cannot be used in conjunction with any other offers and exclude sale items.

HOW DO I CHANGE MY ACCOUNT

Once you have signed up, you'll be able to log into My Account any time you want. This is where you go if you want to change your password, email address and delivery info. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.

CAN I CANCEL OR CHANGE AN ORDER

It may be possible to do this very quickly after an order is placed during our usual customer service open hours. Contact us here to explain your query. We will help you in the best way we can, however once the order is picked and dispatched we cannot stop it.

CAN I TALK TO SOMEONE ABOUT MY ORDER

Please use the Contact Us form and send us a message including your telephone numbers that you would like us to call you. We will contact you within one working day (excluding public holidays).

CAN I TALK TO SOMEONE ABOUT A PRODUCT

Please use the Contact Us form and send us a message including your telephone numbers that you would like us to call you. We will contact you within one working day (excluding public holidays).

THE PRODUCT I WOULD LIKE IS NOT AVAILABLE

We do not show products on the site that are not currently available in any size.

A faded grey box listed in allocated sizes indicates that the product is not available in that particular size. However, we do receive frequent stock deliveries so please contact us to find out if the product is due back in again soon.

 

TECHNICAL

PROBLEMS WITH THE SITE

If you are having any other problems, we recommend you make sure you have the latest updates for your operating system and Internet browser. If you are still having problems, get in touch with Customer Service, who will be able to help you. We also recommend trying a browser other than Internet Explorer.

To help us solve the issue for you, please include as many of the following details as possible:

- Your Operating System (e.g. Windows Vista, Mac OS X).

- Internet Browser (Internet Explorer 8, Firefox, Safari).

- The URL that you were trying to access.

- What time the problem occurred. Please cut and paste into the email any error message that appeared on the screen.

NOT ABLE TO SIGN IN

When you want to access your account and if you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just type your email address in to the 'Forgotten Your Password?' box on the sign-in page, and we'll send an email to help you reset your password.

 

PROTECTION

SAFE TO ORDER ONLINE

We use one of the most secure online ordering systems available. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

Information passed between your computer and our website cannot be read in the event someone else intercepts it.

Technology includes the following features:

- Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure

- Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server

- Data Integrity: this checks the data being transferred to ensure it has not been altered.

WHAT IS VISA/MASTERCARD SECURE CODE

MasterCard SecureCode is a service that password-protects your card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your card online.

You sign up by contacting the bank that issued your card directly.

You'll be asked to come up with a password (also known as a SecureCode) for your card. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out.

If you have already registered, you will be prompted to enter your SecureCode when you order.

To find out more information about these services visit the VISA/Mastercard Card SecureCode website.