**We recognise and are extremely sympathetic that life is a little less than normal right now, which is why we have extended our free returns period to 90 days from receipt of the goods, please get in touch if you need us to extended it a little longer**
All returned items must be unworn, unwashed and still have their original tags. Usual terms apply. Read further below for how to return your item(s). Store returns may vary, please contact your nearest store for full terms and conditions.
We appreciate that buying useful and beautiful gifts of clothing for somebody else’s children can be tricky if you haven’t seen them for a while. We encourage you to find out the child’s height or length in cm and you should be on target with our size guides. If it’s still not right then the recipient can return gifts bought online in exchange for an online voucher for the current selling price unless accompanied by a order number or receipt. All returned items must be unworn, unwashed and still have their original tags.
Royal Mail free tracked returns
Included on every delivery note for our UK orders is a Tracked Royal Mail returns label. All you need to do is package up the items, fill in the returns information on the delivery note and add the label on the front of the parcel.
We always ask for you to obtain a proof of posting, just in case.
No longer have the delivery note?
If you don’t have the delivery note any longer, simply write a note with your name, order number, item code(s) being returned and reason for return and add it to your return parcel. Now click this link to generate a label for our free tracked returns on the Royal Mail website and follow the easy steps to email your label to yourself (or a friend) to print. We would always ask for you to obtain a proof of posting, just in case.
Currently we are unable to offer an exchange. If this size isn’t quite right and to avoid the disappointment of stock selling out, we would suggest that you purchase the correct size and we’ll simply process the refund once the item(s) are received.
We have put together some FAQ's below, but any more questions? Contact us at firstname.lastname@example.org