FREE 90 DAY RETURNS*
To return any 'new' items purchased from our website, you have 90 days and all items must be returned unworn, unwashed and still have their original tags. Read further below for how to return your item(s). Store returns may vary, please contact your nearest store for full terms and conditions.
*Any PO.P Second Hand items purchased are subject to only a 14 day returns period, and all items MUST be sent back in the same condition as they were received, complete with tags. Any items received back further worn, without tags and unwashed will be rejected and returned to you.
We appreciate that buying useful and beautiful gifts of clothing for somebody else’s children can be tricky if you haven’t seen them for a while. We encourage you to find out the child’s height or length in cm and you should be on target with our size guides. If it’s still not right then the recipient can return gifts bought online in exchange for an online voucher for the current selling price unless accompanied by a order number or receipt. All returned items must be unworn, unwashed and still have their original tags.
Our returns portal.
To return any items, please visit our returns portal, enter your order details, and follow the instructions to choose your items, reason for return, and returns method. This includes a free, tracked paperless option, collection options and drop off point options. All you then need to do is package up the items and securely add your returns label, or take your QR code to the post office.