TERMS AND CONDITIONS

GENERAL

Odin Retail Ltd, Suite 1, The Lawn, Union Road, Lincoln, LN1 3BU registered no.5384555

Products available for sale on this website (Products) are subject to these terms and conditions. By placing an order for Products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of placing your order. Your statutory rights are not affected by these terms and conditions.  These terms and conditions include our privacy policy and the information on our help page.

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you), the validity, legality or enforceability of any other part of these conditions will not be affected. This agreement is governed by English law.

These terms and conditions will be interpreted and construed in accordance with the laws of England and will be subject to the non-exclusive jurisdiction of the English Courts.

YOUR REPRESENTATIONS

You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.

INDEMNITY

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

PRICES

All prices for baby and childrens clothing on the website is zero VAT rated, but exclusive of shipping charges, unless we tell you otherwise. Adult and Maternity garments are inclusive of VAT at the current rate. Prices and availability of Products may be changed at any time without notice. The price at which you agree to purchase the Products is the price stated on this website at the time you place your order. Prices in our retail stores and outlets may be different to the prices shown on this website.

COLOURS

We make every effort to ensure that the images of the Products on our website are accurate. However because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.

ORDERS

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

ACCEPTANCE

Once you have placed an order on this website, we will send you an email confirming receipt of the order you have sent. We will not accept the order and complete the contract until we despatch the Products ordered. If there is a problem with your order, e.g. a problem with your credit card or we do not have the Products ordered in stock, and we cannot accept the contract, we will contact you by phone, email or letter.

PAYMENT

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.

LIABILITY

This clause is not intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made at the time we leave the Products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

CARE INSTRUCTIONS

Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.

TRADEMARKS

All trademarks, brand names, copyrights, Product names and trade names are the property of their respective owners and we do not authorise any use which infringes those rights. Subject to this, you may view, print and download from our website for personal use only. Any other use of information or materials on this website is strictly forbidden without obtaining our written agreement first.

ERRORS AND OMISSIONS

We have made every effort to ensure that the information on this website and in any documentation we may send you (“Information”) is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability.

FORCE MAJEURE

We are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the Products that is caused by any event or circumstance beyond our reasonable control.

 

PROMOTIONS

3 FOR 2 PROMOTIONS

Offer applies when you purchase three qualifying items in a single transaction. Subject to availability. See individual items for details. Discount applies at checkout. All items must be returned together for a refund or exchange to be processed and this cannot be used in conjunction with any other offer.

 

BACK DATING & EXTENDING OFFERS

Promotions, offers and discounts are available at the time of ordering and cannot be extended or applied retrospectively to completed orders. You are welcome to return items as per the conditions on our RETURNS page and repurchase the items yourself again.  

 

VOUCHER CODES

All voucher codes apply to full price items only and cannot be used in conjunction with any other voucher, discount or offer.

Voucher codes for an extra % off sale items applies to SALE items only, and are not applicable to products that are reduced as part of an OFFER.

 

DATA REGULATIONS

CAN I BE REMOVED FROM YOUR E-MAILING LIST?

If you have joined our PO.P+ benefits programme either in one of our stores or online you agree that you do not object to us contacting you about products, offers and promotions via e-mail.

You may unsubscribe from our email contact list at any time by clicking the ‘unsubscribe’ link within the PO.P+ emails, or by e-mailing [email protected] with subject "EMAIL UNSUBSCRIBE" but please note you will instantly lose your PO.P perks.

 

DIRECT MAIL POSTAL COMMUNICATION FROM POLARN O. PYRET (Odin Retail Ltd)

From time to time we may choose to send you direct mail in the post about products, promotions or special offers which we feel may be of interest to you. 

Opting out of this: You can opt out of postal mail by emailing [email protected] with subject "PO.P DM OPT OUT" and include your Customer ID number or postal address so that we can locate your records.

 

DIRECT MAIL POSTAL COMMUNICATION FROM RELEVANT 3rd PARTIES

From time to time we may send you direct mail by post from companies whose products and services may be of interest to you.

Please note that we work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns.

From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them vis post, based on what they like to buy. 

Only, postal data is shared with Abacus and is not shared directly with the other retailers. However, from time to time you may receive Direct Mail on behalf of other relevant retailers. 

Opting out of this: You can opt out of this at anytime by sending a request to Epsilon Abacus to remove your details from the Alliance, please email them at [email protected] letting them know your full name and address.  Alternatively, you can do it via telephone on the Abacus helpline: 020 8943 8049. The team will be happy to suppress your details so that you don’t get cold mail in the future.

Their Customer Care team can tell you more about their service and provide advice on how you can limit the amount of cold mail you receive.

WHY DID I RECEIVE YOUR BROCHURE WHEN I DIDN'T REQUEST IT?

Other third party organisations may send you direct mail on our behalf if you have not opted-out from third party communications. You can opt out of this at anytime by sending a request to Epsilon Abacus to remove your details from the Alliance, please email them at [email protected] letting them know your full name and address.  Alternatively, you can do it via telephone on the Abacus helpline: 020 8943 8049. The team will be happy to suppress your details so that you don’t get cold mail in the future.



PO.P+ MEMBERSHIP PERKS TERMS

GENERAL PO.P+ TERMS AND INFORMATION

  • By joining PO.P+ you agree to receiving our weekly e-newsletter 
  • It is free to join PO.P+
  • You must be subscribed to our PO.P+ emails to receive ongoing PO.P+ Perks 
  • By joining PO.P+ you will be the first to know about our latest news and offers, and will be eligible for our ongoing PO.P+ Perks
  • You can unsubscribe at any time. Please note you will lose the PO.P+ Perks as soon as you unsubscribe 
  • If you would like to re-subscribe please send an email to [email protected] to receive the ongoing PO.P+ Perks
  • It can take up to 7 days to receive your welcome email or first PO.P+ Perks email
  • PO.P+ Perks and PO.P voucher codes cannot be used in John Lewis, Fenwick Brent Cross or Colchester, House of Fraser Bristol, Cardiff, High Wycombe stores or on department store websites

 

NEW PO.P+ MEMBERS ONLY

15% Off Introductory Offer

  • To receive our introductory offer of 15% off your next purchase you must be a first time, brand new PO.P+ Member
  • Once you have been verified as being a first time PO.P+ Member, you will receive a confirmation email with your exclusive welcome offer code to use either in store or online
  • To use in store, please present your welcome email when at the cash desk
  • To use online, please apply the exclusive code at the online checkout
  • Code cannot be used in conjunction with any other offer and excludes sale items
  • Valid for 28 days from sign-up date
  • Cannot be in John Lewis, Fenwick Brent Cross or Colchester, House of Fraser Bristol, Cardiff, High Wycombe stores or on department store websites
  • Please note, if you are already an existing PO.P+ Member you will not receive a welcome voucher code to use as our system will not allow it

ONGOING PO.P+ PERKS FOR ALL/EXISTING MEMBERS

Extra 5% Off Sale Items

  • This applies to SALE/OUTLET items only at selected times
  • This will be made available for selected periods during sale times
  • You will be informed of our Extra 5% off sale periods (and the relevant code to use) via the PO.P+ emails, so stay subscribed to make the most of your Perks
  • Does not include items that are reduced as part of an “offer” or “promotion” e.g.) this perk does not apply to a 20% off coat promotion 
  • Please show the relevant email in store at the cash desk or apply the code online at the checkout

 

Exclusive Money Off Vouchers

Up to £100/€100 exclusive vouchers will be issued at selected times throughout the year either by email or post

Usually £50/€50 during Spring/Summer and £50/€50 during Autumn/Winter, made up of

  • £5 off when you spend over £25
  • £10 off when you spend over £50
  • £15 off when you spend over £75
  • £20 off when you spend over £100

  • Excludes sale items and cannot be used in conjunction with any other discount or offer 
  • Cannot be used to purchase gift vouchers
  • Cannot be used in John Lewis, Fenwick Brent Cross or Colchester, House of Fraser Bristol, Cardiff, High Wycombe stores or on department store websites
  • Expiry dates will be specified on vouchers and PO.P+ emails
  • Please show the relevant email in store at the cash desk or apply the code online at the checkout
  • If you have missed this current season’s voucher distribution you will simply have to wait until the next season

 

Free standard delivery weeks

  • This will be made available for selected periods of time, at our discretion
  • Online voucher code for free standard delivery weeks will be shown on your PO.P+ emails during the relevant time period, simply apply the code online at the checkout
  • You will be informed of free standard delivery weeks via the PO.P+ emails, so stay subscribed to make the most of your Perks

 

Free gift wrap in stores

  • Please show your most recent PO.P+ email (no older than 14 days) at the cashdesk
  • (30 days for monthly email PO.P+ Members)
  • Cannot be used in John Lewis, Fenwick Brent Cross or Colchester, House of Fraser Bristol, Cardiff, High Wycombe stores
  • Excludes any online channels 

 

Exclusive competitions and prize draws

  • Twice a year, PO.P+ Members will be entered into our exclusive prize draw to win a £50/€50 voucher
  • Other PO.P+ Prize Draws such as £200 spending spree may take place from time to time. Same rules apply
  • You must be a CURRENT/Subscribed PO.P+ Member to be enrtered to any PO.P+ prize draw
  • Winner will be notified via email
  • Prize will be an online voucher code to use at polarnopyret.co.uk
  • Full competition Terms can be found below

 

CODE STACKING

  • Unfortunately our website does not allow more than one code to be used at any one time, therefore you may on occasion have to choose which benefit you would like to use at any one time

 

HOW TO RE-SUBSCRIBE

  • If you have unsubscribed from PO.P+ in the past and would like to re-subscribe, please email [email protected]
  • We will then update the system manually where you we will receive an email 
  • You will simply have to click a link on that email to confirm that you wish to be re-added back in to PO.P+ 
  • This is a very strict legal requirement as we cannot add people in the system who have unsubscribed, so please bear with us if this takes some time  
  • If you chose to do this please note you will not be entitled to the 15% OFF introductory offer as this is for first time PO.P+ Members only
  • Once you have re-subscribed you will however, then be eligible for the ongoing PO.P+ Perks

RECOMEND A FRIEND INCENTIVES

Key Conditions to Redeem the Rewards

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.

Referrer Rewards

  • The referrer is offered 15% off one FULL PRICE item for each friend who orders for the first time and cannot be used in conjunction with any other vouchers or offers.
  • This offer may change from time to time. Only applicable to FULL PRICE items only and cannot be used in conjunction with any other vouchers or offers.
  • Please follow the recommend a friend journey to see the current offer available today.
  • This offer can be shared for 6 months from the date of acceptance by the referrer.
  • In order for the referral to qualify for the reward the referred friend must be a new customer to Polarn O. Pyret Kidswear and over the age of 18 and the referred friend must meet the conditions of their reward.
  • There is no requirement for the referrer to be an existing Polarn O. Pyret Kidswear customer.
  • In order to share this offer the referrer must be over the age of 18.
  • Rewards will be cumulative and so if multiple qualifying referrals are made to Polarn O. Pyret Kidswear, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled
  • The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Rewards will be valid for 3 months from the date earned by the referrer.
  • Referral rewards cannot be combined with other discount codes in a single order.
  • Polarn O. Pyret Kidswear reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Polarn O. Pyret Kidswear reserves the right to vary any and all elements of this offer at any time without notice.
  • Referral rewards are applicable to full priced items only.
  • Available online only, excludes store purchases
  • Currently excludes customers in the Republic of Ireland due to limitations in technical functionality

Referred Friend Rewards

  • The Referred friend is offered 30% off one FULL PRICE item when they place their first online order.
  • The reward is valid for 7 days from the point of issue to the referred friend.
  • This offer may change from time to time. The offer may be 20% off your entire order but is also only applicable to FULL PRICE items only and cannot be used in conjunction with any other vouchers or offers.
  • Please follow the recommend a friend journey to see the current offer available today.
  • In order to qualify for the reward the referred friend must be a new customer to Polarn O. Pyret Kidswear and over the age of 18.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The Referred friend reward cannot be claimed by the same person making the referral
  • Referred friend rewards cannot be combined with other discount codes in a single order.
  • Referred friend rewards are applicable to full price items only
  • Available online only, excludes store purchases
  • Currently excludes customers in the Republic of Ireland due to limitations in technical functionality

Full Recommend a Friend Terms and Conditions can be found by CLICKING HERE

START REFERRING HERE

 

COMPETITIONS TERMS AND CONDITIONS

The following rules apply to any competition or prize draws that may feature on this site, the Polarn O. Pyret UK and Ireland Facebook page, Instagram account or promoted via our E-newsletter communications or via in store entry cards. ("Contest").

By entering any Contest you agree to these terms and conditions:- 

  • The contest is open to UK & Ireland resident customers aged 18 or over.
  • Employees of Odin Retail Ltd, their families, agencies or anyone else associated with the contest are excluded from entering.
  • Odin Retail Ltd does not accept responsibility for network, computer, and hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. 
  • Entries must not be sent in through agents or third parties. 
  • Late or incomplete entries and entries which do not satisfy the requirements of these terms and conditions will be disqualified and will not be counted.
  • Individual terms and conditions may apply to individual contests.
  • PLEASE NOTE: In order to enter our Instagram competitions, you need to have an open Instagram profile, otherwise we will be unable to see your entry/entries.
  • Personal data may be processed in order to communicate with entrants before and after the competition, e.g. to confirm registrations, respond to questions or evaluations, to authenticate your identity and check your age if necessary, as well as to notify a prizewinner and send them their prize. The personal data that may be collected includes: name, contact details, such as email address, telephone number and address, as well as any other information submitted in the competition entry. The information is only used in connection with the competition and is saved until the conclusion of the competition. The personal data is not handed over to any third party.
  • All entries will be drawn at random within 72 hours of the closing date. The winner will be notified by email, Facebook messaging or post depending on the entry method for the contest.
  • The Prize is nontransferable, nonrefundable and nonnegotiable. There are no cash alternatives. 
  • Odin Retail Ltd reserves the right to substitute the Prize for others of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.
  • The odds of winning will vary according to the number of entries.
  • Odin Retail Ltd reserves the right to (i) cancel a contest, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).
  • Subject to paragraph below, to the maximum extent permitted by law, Odin Retail Ltd excludes responsibility and all liabilities arising from (i) any postponement or cancellation of the contest, (ii) any loss or, changes to, postponement of or use of the Prize, and (iii) any act or default of any third party supplier, which are beyond Odin Retail Ltd's reasonable control.
  • Nothing in these terms and conditions shall limit or exclude any party's liability for death or personal injury caused by such party's negligence, or for fraud.
  • The contest, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English and Irish law. You irrevocably agree that the courts of England and Ireland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the contest.
  • Odin Retail Ltd's decision is final in every situation, including any not covered above and no correspondence will be entered into.
  • Entrants will be deemed to have accepted these rules and the terms & conditions of this website and to agree to be bound by them.
  • Promoter: Odin Retail Ltd, Suite 1, The Lawn, Union Road, Lincoln, LN1 3BU registered no.5384555
  • We reserve the right to announce the winner of a competition using their first name and town location via our e-newsletters, website pages and social media channels.
  • In certain circumstances where personal data is required to enter a Polarn O. Pyret competition, you automatically sign up to Polarn O. Pyret E-Newsletters to receive news and special offers. You can unsubscribe at any time and you agree that this does not infringe your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. You may notify us at any time if you no longer wish to receive this information.

For any queries contact us via email [email protected] or on telephone 01522 515715. Customer Services are open from 9am-5pm Monday to Friday. We are closed weekends and bank holidays.