We are sending our love and thinking about all those affected by this COVID19 emergency. Protecting our customers and staff is our main priority during these unsettled times. Our stores that are open are following strict social distancing procedures and extra cleaning measures are in place.

Here are some of the things we have implemented in store:

• Shields at cashdesks
• Limited amount of people in store at any one time
• Card payments only
• Extra surface cleaning
• Hand sanitiser points
• Social distancing signage
• Extended 60 days returns policy

Our fitting rooms will remain closed until further notice in order to minimise contact.

We will be limiting the number of shoppers in store and ask where possible that you shop alone. If you do bring your little ones along, we ask that you help them stick to social distancing.

Our stores are now open but with reduced opening times.



1st Floor
Grand Arcade Shopping Centre
St Andrews Street

01223 306518

Normal Hours

Mon - Fri: 9am-6pm
Sat: 9am-6pm
Sun: 11am-5pm
Bank Holiday: 10am-4pm

CURRENT Reduced Hours

Mon - Sun: 10am-4pm


Bentalls 3rd Floor
Wood Street
Kingston upon Thames

0208 541 6842

Normal Hours

Mon - Fri: 9.30am-6pm
Sat: 9am-7pm
Sun: 10.30am-5pm
Bank Holiday: 10am-6pm


Sunday 10:30 – 17:00 (Half hour browsing has been added, store trades from 11:00)

Monday – Wednesday 10:00 – 18:00

Thursday 10:00 – 20:00

Friday 10:00 – 18:30 Saturday 09:00 – 19:00

Fenwick Newcastle

3rd Floor
Fenwick Dept Store
Northumberland Street
Newcastle Upon Tyne
NE99 1AR

0191 232 5100 Ext: 2220

Normal Hours

Mon - Fri: 9am-8pm
Sat: 9am-7pm
Sun: 10.30am-5pm
Bank Holiday: 10am-4pm

Reduced Hours

Mon - Sat: 10am-6pm
Sun: 11am-5pm

Tunbridge Wells

64 High Street
Tunbridge Wells

01892 517114

Normal Hours

Mon - Fri: 9.30am-5.30pm
Sat: 9.30am-5.30pm
Sun: Closed
Bank Holiday: 11am-4pm

Reduced Hours

Mon - Sat: 11am-5pm
Sun: Closed

Westfield Stratford

13 The Arcade
Westfield Stratford City
E20 1EH

0208 519 1461

Normal Hours

Mon - Fri: 10am-9pm
Sat: 9am-9pm
Sun: 12pm-6pm
Bank Holiday: 10am-9pm

CURRENT Reduced Hours

10am - 6pm Mon-Sat

12pm-6pm on Sundays

Westfield London

Westfield London Shopping Centre
Ariel Way
W12 7GD

0208 749 0455

Normal Hours

Mon - Fri: 10am-10pm
Sat: 10am-10pm
Sun: 12pm-6pm
Bank Holiday: 10am-10pm

Reduced Hours

Mon - Sat: 10am-5pm
Sun: 11am-5pm

You can also find a small selection of our best selling outerwear and new collections at selected John Lewis & Partners stores:

  • Edinburgh
  • Leeds
  • Oxford Street
  • Westfield Stratford

Please note: these stores follow their own host store procedures, offers and events. PO.P vouchers and discounts are not valid in John Lewis stores or online.