HOW TO RETURN AN ITEM ONLINE?

You can easily return an item to us, using our handy Freepost Returns Address! When you post your items back to us, please fill in and enclose the form attached to your delivery note. Detailing the item(s) being returned, quantity, reason for return and if you would prefer a refund or exchange (subject to stock). The items will need posting to the address below. You can download the label here and print it or handwrite it clearly. 

Freepost RSUY-AHTK-HBRC 
Polarn O. Pyret
Unit 1
Boughton Industrial Estate
Boughton 
Newark
NG22 9LD

Please note that it is your responsibility to ensure the parcel is returned to us, we strongly suggest that you obtain proof of postage from the Postal Office when you return it.

 

WHICH ITEMS CAN I RETURN?

Full Priced Items

You can return any full priced items purchased within 30 days of receipt for a full refund, and you have up to 90 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

Sale items

You can return any sale items purchased within 14 days of receipt for a full refund, and you have up to 30 days to return the items for an online credit or exchange, whichever you prefer. This applies to online orders returned to our online team.

All items returned must be unworn and unwashed and still have their original tags.

If you have a faulty item, please get in touch with our customer service team via our contact us page.

HOW MUCH WILL I BE REFUNDED?

You will be refunded the full price that you paid for the goods. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold.

We will refund any postage costs paid on your original order if the complete order is returned.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We try to process returns as quickly as possible; we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.

 

CAN I RETURN AN ITEM TO ONE OF YOUR STORES? 

You can only return items purchased online to store (excluding department store concessions) for an EXCHANGE ONLY. Please take this delivery note with you and our store teams will be happy to help you with your exchange. Our store teams cannot process a refund against online orders. If you would lik a refund, please return using the freepost address at the top of the page.

Please note that you CANNOT return any items bought online to a House of Fraser, Fenwick or John Lewis Concession.

I HAVE BEEN GIVEN A GIFT I WISH TO RETURN, HOW CAN I DO THIS?

If you have an unwanted gift please email us at [email protected], and we’ll send instructions on how to return it. If you don’t have the receipt we’ll offer you an exchange or online voucher for the value of the last known selling price of the returned items, provided that they are returned unworn, unwashed and in re-saleable condition.