Delivery Information

LAST CHANCE FOR DELIVERIES IN TIME FOR CHRISTMAS

For standard UK deliveries using Royal Mail, please place your order by 1pm Tuesday 19th December. 

For standard UK DPD Next Day deliveries, please place your order by 5pm Thursday 21st December. 

For standard UK Saturday DPD deliveries, please place your order by 5pm Friday 22nd December.

UK STANDARD DELIVERY CHARGES*

Order value under £30, delivery charge £3

Order value over £30, delivery is FREE

We use Royal Mail Tracked for standard delivery. Your parcel will arrive 2-3 working days after dispatch. Your parcel will not require a signature. 

*If you want to order for delivery in Ireland, please visit our Irish website www.polarnopyret.ie 

 

UK EXPRESS DELIVERY - CHARGES*

DPD Next Day delivery within the UK is £4.95

DPD Saturday delivery within the UK is £8.50

DPD for orders over £300 is FREE

 *If you want to order for delivery in Ireland, please visit our Irish website www.polarnopyret.ie 

UK EXPRESS DELIVERY - INFORMATION

DPD Next Day - Order by 5pm for next day delivery. Delivery times are between 8am - 6pm. Please note that any Next Day orders placed before 5pm on a Friday will be delivered the next working Monday. If you order on a Saturday or Sunday, you will receive your order the following Tuesday.

DPD Saturday -  Delivery can be placed on any day and at any time before 5pm Friday. E.G Customers can place an order on a Monday and we will delivery it on the Saturday.

Once your order has been despatched, DPD will confirm via txt and/or email with details of your delivery date/time. If this is not suitable, please follow the on screen instructions with DPD as you may have the option to change the time, address or instruct DPD to leave your parcel in your designated safe place.

A signature will be required by DPD, unless a designated safe place has been assigned.

Please note that Next Day delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times.

Sadly our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Highlands and Islands, Channel Islands, Isle Of Wight, Isle of Man and Northern Ireland.

 

DO YOU SEND TO BFPO ADDRESSES?

Sorry, but we cannot currently send orders to BFPO addresses.

CAN I CHANGE A PLACED ORDER?

We do not have the facility to make changes to the contents of an order once it's been placed. You can request to cancel the order HERE and we will do our best to prevent the order from being shipped. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods for a refund via Freepost (see the information for Our Online Returns Policy further below)


I HAVE NOT RECEIVED A CONFIRMATION EMAIL AFTER ORDER PLACED

Please check your email settings as the email may have been sent to your spam or junk folder. Also you can login to YOUR ACCOUNT and look for information there. If you do not find your email or the information at your account, please contact us HERE.


ORDER SHIPMENT

When your order is dispatched from our Warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. UK orders are traceable from when they are dispatched, you can check its progress by logging into your account HERE. We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Service Team.

When you register, you will be asked to provide an address for your account details. You can also add an alternative address here. You will also be given the option at the checkout if you would like to change the delivery address of your order. Unfortunately we cannot change the delivery address after an order is placed. If you are not in when our courier attempts delivery, they will leave a note telling you where you can collect your parcel or how to rearrange delivery with your local depot.

 FAULTY ITEM

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. By sending us an email to Customer Service with a description of the fault, we will aim to respond to any queries within two working days. 
 

INCORRECT ITEM

If you have received an incorrect item in your order, please let us know straight away by contacting Customer Service and asking them to look it.


MISSING ITEM

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

If an item in your order is missing, check your dispatch emails to see if it was out of stock. If out of stocks occur, we will inform you in your order dispatch mail about this. Of course if this happens no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please get in touch with Customer Service

 

MISSING ORDER

If your order has not arrived within 15 days of your order dispatch date please contact Customer Service. We will need an electronic (emailed) signed letter confirming that your order has not been delivered.

 

HOW TO RETURN AN ITEM >